Your privacy, in plain language

1. Who we are

cliptomap ("we", "us") provides a service that extracts the locations mentioned in a video and plots them on a map, with a web dashboard for managing your jobs, results, and subscription. This policy covers the cliptomap website, dashboard, and API. The companion mobile app shares the same account and data described here.

Questions about your data? Email [email protected].

2. What we collect

We collect only what we need to run the service:

• Account details: your name and email address, used to create and secure your account.
• Videos & links you submit: the video URLs (or files) you ask us to process.
• Results we generate: the locations, coordinates, tags, and notes extracted from your videos, stored so you can revisit them.
• Subscription & billing data: your plan, usage counts, and invoices. Card details are handled by Stripe and are never stored on our servers.
• Technical & diagnostic data: basic logs and error reports (e.g. device/browser info, the page where an error occurred) used to keep the service working.

3. How we use your data

• To provide the core service: process your videos and show you the resulting map.
• To manage your account, plan, usage limits, and billing.
• To suggest relevant tags for your saved locations.
• To diagnose errors, prevent abuse, and keep the service secure and reliable.
• To respond when you contact support.

We do not sell your personal data, and we do not use your videos or extracted locations to train advertising profiles.

4. Categories of recipients

We rely on a small set of trusted service providers to run cliptomap. Each receives only the data needed for its specific job:

• Authentication provider: securely stores your email and login credentials.
• Cloud database provider: stores your account, jobs, and saved locations.
• Payment processor (Stripe): handles payments and invoices. Stripe processes your card details directly under its own privacy policy; we never store raw card numbers.
• Video processing service: processes the videos/links you submit to extract on-screen and spoken place names.
• AI provider: a location name may be sent to generate suggested tags. Sent per request and not used to identify you.
• Video discovery provider: used to find videos when you use the discovery feature.
• Error-monitoring provider: collects diagnostic and crash reports. Please note: our current configuration may include personally identifiable information in error reports to aid debugging. You can ask us to limit this (see your rights below).

This list describes the categories of providers we use; the specific providers may change as we improve the service. For the current, named list of our processors, contact [email protected].

5. Cookies & local storage

We use your browser's storage to keep you signed in and remember your session. The dashboard needs this to work. We do not use third-party advertising or cross-site tracking cookies. Error monitoring may set its own identifiers to group related reports.

6. How long we keep it

We keep your account data while your account is active. Your videos and extracted locations stay until you delete them or close your account. Billing records may be retained longer where required by law (e.g. for tax). Diagnostic logs are kept only as long as needed to operate the service.

7. Your rights & choices

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Delete your data ("right to be forgotten").
• Export your data in a portable format.
• Object to or restrict certain processing (including limiting PII in error reports).

To exercise any of these, email [email protected]. You can also reset your password or delete videos directly from your dashboard at any time.

8. How we protect your data

We use encryption in transit (HTTPS), delegate password storage and authentication to Supabase, never store raw card numbers, and apply rate limiting and access controls on our API. No system is perfectly secure, but we work to protect your information and limit who can access it.

9. Children

cliptomap is not directed at children under 16, and we do not knowingly collect their personal data. If you believe a child has provided us with data, contact us and we will delete it.

10. Changes to this policy

We may update this policy as the service evolves. We'll revise the "last updated" date above and, for significant changes, notify you in the app or by email.