How can we help?

cliptomap watches a travel video and pins every place it shows or mentions on your map, so you don’t have to keep pausing to catch a street name.

Open the mobile app and switch to Upload video to pick one from your phone, or paste a video link on the home screen. Then tap Map this video. When it’s done, you’ll see the pins on the Map tab.

You map videos in the mobile app. This website is for your plan and billing, your team, and looking through your places and past videos on a bigger screen.

You can upload a video from your phone or paste a link. An upload can be up to 1 GB on the free trial and Starter, 4 GB on Pro and 10 GB on Studio. Links from popular video sites work, and we’ll try links from other sites too. Paste the full link, starting with https://. If we find no places, you get the credit back.

It depends on the video. Longer videos take a few minutes more. You don’t have to wait on the screen: tap Keep mapping in the background and we’ll tell you when it’s done (turn on notifications in Settings). Each plan also has a maximum video length, shown on the plans.

Most often the video is private, region-locked or behind a paywall. Try opening the link in a browser first. If it plays there but not in cliptomap, send us the link at [email protected] and we’ll look into it.

Yes. Tap Stop mapping on the mapping screen. If mapping hasn’t started yet, you get the credit back. Once it has started, the credit is used and the places found so far aren’t saved.

Mapping one video uses 1 credit, whatever its length. If we find no places, the credit comes back. Credits from your plan are used first, then bought ones. Your balance is at the top of the home screen in the app. Tap it to buy more. Monthly plans are bought here on the website.

Credit packs are paid through Google Play or the App Store. Sometimes the store takes a moment to confirm the payment. The credits are added as soon as it does. Make sure you’re signed in to the account you bought them for. If they still don’t appear after 5 minutes, email [email protected] with your receipt and we’ll add them for you.

Bought credits never expire. New accounts get 3 free trial credits once the email is confirmed. They don’t expire either, but you only get them once. The videos in your plan reset at the start of each billing cycle.

Yes. Unused credits bought in the last 14 days are fully refundable. Reply to your purchase receipt or write to support. We usually refund within 2 business days.

On the Map, tap Plan trip, then New trip to pick places from your videos or search anywhere. You can also make a trip from the pins on your map. When a video finishes mapping, you can also tap Plan this trip. Drag the stops or tap Shortest order, choose walking or driving, and tap Start trip to open the route in Google Maps. Add dates to plan it day by day.

Open a trip and scroll below the stops to Must-see around your stops, or open any pin and tap Must-see. You’ll see the best-known sights within 10 km, each with a photo and a short Wikipedia intro. With a trip open, tap Add to trip to add a sight as a stop.

Add dates to your trip and tap Find stays. After Plan by day, every night has its own card. You can also open any pin and tap Places to stay. You’ll see hotels, B&Bs, hostels, holiday homes and campsites nearby, and can open Booking.com, Airbnb, Expedia or Google Maps with your dates and guests filled in. You book and pay on that site, and cliptomap never sees prices or rooms.

On the Map, tap a tag (food, views, nightlife…) to show only those places, or tap Add tag to pick another. You can also narrow the map to Nearby or Favorites. The interests you choose in Settings → What you love pre-select your map filters.

Not yet. You can edit a pin’s note and tags, but you can’t move the pin itself. Add a note with the right address, and email [email protected] with the pin’s name so we can improve future results.

cliptomap only pins a place when it’s confident the mention is a real spot it can find on a map. Vague mentions (“downtown”, “the park”) are skipped to keep your map clean. Videos map best when place names are said out loud or shown on screen.

In the list on the Map, next to Show, pick 10, 25, 50 or All. It appears once there are more than 10 places, and your choice is remembered.

Yes, on the Pro and Studio plans. In your dashboard on this website, open My locations and choose Download: CSV for spreadsheets or JSON for scripts. On other plans, you can ask for a copy of your data at [email protected].

On the sign-in screen, tap Forgot password? and we’ll email you a reset link. The link opens on our website, where you choose a new password. Then sign in with it.

In the app, go to Settings → Delete account, or email [email protected] from the address on your account. We delete your videos, places and personal data within 30 days and confirm by email.

We don’t keep your videos. For a link, we fetch the video, find the places and then discard it. A video you upload from your phone is deleted as soon as mapping finishes. Only the places, with your notes and tags, are kept on your account.

Only you. Your videos and places are private to your account.

Your picks (e.g. street food, nature) shape the video suggestions on the home screen and pre-select your map filters. You can change them any time in Settings → What you love.

You can still see pins you’ve already loaded, but mapping new videos and finding videos need an internet connection.

Not yet. The app only has a light theme for now.

Pick at least one interest in Settings → What you love, or use the search box to look for travel videos. If you still see nothing, try again in a few hours. The video search may have reached its daily limit.